Privacy Policy

Effective Date: February 16, 2026

Introduction

Hakata Ramen House ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an online order, sign up for marketing communications, or otherwise interact with us.

This policy is designed to comply with applicable U.S. federal law and Illinois law, including the Illinois Personal Information Protection Act (815 ILCS 530).

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

A. Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment information
  • Order details and history
  • Reservation information
  • Employment application information
  • SMS marketing opt-in consent

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of visit
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

  • Process and fulfill online orders
  • Confirm and manage reservations
  • Communicate about orders or inquiries
  • Provide customer service
  • Send promotional emails or SMS messages (with your consent)
  • Improve our website and services
  • Detect fraud and protect against unauthorized transactions
  • Comply with legal obligations

Online Ordering & Payment Processing

If you place an order through our website:

  • Payments are processed through secure third-party payment processors.
  • We do not store full credit card numbers on our servers.
  • You are responsible for providing accurate billing and delivery information.

Third-Party Ordering & Delivery Platforms

If you place an order through third-party platforms such as:

  • DoorDash
  • Uber Eats
  • Other delivery services

Your information is also subject to the privacy policies of those third parties. We are not responsible for the privacy or data practices of third-party platforms.

Refunds or disputes for third-party orders must be handled directly with the applicable platform.

SMS Marketing & TCPA Compliance

If you provide your phone number and opt in to receive SMS messages from us:

  • You consent to receive automated marketing and transactional messages.
  • Consent is not a condition of purchase.
  • Message frequency may vary.
  • Message and data rates may apply.

You may opt out at any time by replying:

  • STOP – to unsubscribe
  • HELP – for assistance

We comply with the Telephone Consumer Protection Act (TCPA) and do not sell or share your phone number with third parties for their independent marketing purposes.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve user experience
  • Analyze website traffic
  • Remember user preferences

You may disable cookies in your browser settings; however, some website features may not function properly.

Sharing of Information

We do not sell your personal information.

We may share information with:

  • Payment processors
  • Online ordering providers
  • Delivery partners
  • Website hosting providers
  • Marketing and SMS service providers
  • Legal authorities when required by law

All service providers are required to safeguard your information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

In the event of a data breach involving personal information, we will provide notice as required under the Illinois Personal Information Protection Act.

However, no method of electronic transmission or storage is completely secure.

Your Privacy Rights

Depending on applicable law, you may request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of personal information (subject to legal obligations)

To submit a request, contact us at: emfgroupllc2024@gmail.com

We may verify your identity before processing your request.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Hakata Ramen House
1865 Tower Drive
Glenview IL 60026
Email: emfgroupllc2024@gmail.com
Phone: (847) 461-3530