Refund and Exchange Policy

Effective Date: February 16, 2026

At Hakata Ramen House, we take pride in preparing fresh food to order. Customer satisfaction is important to us, and we handle refund and exchange requests according to the policy below.

1. Dine-In Orders

If there is an issue with your order during your visit, please notify a team member or manager immediately so we can resolve it.

Resolutions may include:

  • Correcting the order
  • Replacing the item
  • Offering a partial refund
  • Offering a full refund (at management's discretion)

We are unable to process refunds once a guest has left the premises unless there is a verified issue.

Direct Website Orders (Pickup or Delivery)

For orders placed directly through our website:

  • You must contact us within 24 hours of receiving your order.
  • Please provide your order number, name, and a description of the issue.
  • We may request photos when appropriate.

Resolutions may include:

  • Replacement of the item
  • Store credit
  • Refund to the original payment method (at management's discretion)

Refund processing times typically range from 5–10 business days, depending on your payment provider.

Third-Party Delivery Orders

If your order was placed through:

  • DoorDash
  • Uber Eats
  • Other third-party delivery platforms

Refunds and credits must be requested directly through the platform used to place the order.

Because payments are processed by third-party providers, we are unable to issue refunds for those transactions.

Non-Refundable Situations

Refunds may not be provided in the following situations:

  • Incorrect delivery address provided by the customer
  • Orders not picked up during designated pickup times
  • Failure to answer the door or phone for delivery
  • Delays caused by third-party delivery services
  • Personal taste preferences
  • Claims submitted more than 24 hours after receipt

Order Accuracy

Customers are responsible for:

  • Reviewing their order before checkout
  • Providing accurate contact and delivery information
  • Notifying us promptly of any issues

Allergies & Dietary Restrictions

Please inform us of any allergies or dietary restrictions when placing your order.

While we take precautions, our kitchen handles common allergens, and we cannot guarantee that any item is completely allergen-free.

Refunds may not be issued for allergic reactions when no prior notice was given.

Fraud Prevention

We reserve the right to:

  • Request proof of purchase
  • Limit refunds to the original payment method
  • Deny refunds for suspected fraudulent claims

Contact Information

For refund requests related to direct website or in-store purchases, please contact:

Hakata Ramen House
1865 Tower Drive
Glenview IL 60026
Email: emfgroupllc2024@gmail.com
Phone: (847) 461-3530