Terms and Conditions

Effective Date: February 16, 2026

Acceptance of Terms

By accessing or using this website, placing an online order, making a reservation, or opting into marketing communications, you agree to be bound by these Terms & Conditions ("Terms").

If you do not agree with these Terms, please do not use our website or services.

Use of Website

You agree to use this website only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use the website in any way that violates federal, state, or local law
  • Attempt to gain unauthorized access to the website or its servers
  • Interfere with website functionality or security
  • Submit false or misleading information

We reserve the right to restrict or terminate access to the website for violations of these Terms.

Online Ordering

When placing an order through our website:

  • All orders are subject to availability and confirmation.
  • Prices are listed in U.S. dollars and are subject to change without notice.
  • You are responsible for providing accurate billing and delivery information.
  • We reserve the right to refuse or cancel orders at our discretion, including for suspected fraud, pricing errors, or product unavailability.

An order confirmation email does not guarantee acceptance of an order.

Payment Terms

Payments are processed through secure third-party payment processors.

By submitting payment information, you represent that:

  • You are authorized to use the payment method provided.
  • The information provided is accurate and complete.

We do not store full credit card numbers on our servers.

Third-Party Delivery Platforms

If you place an order through third-party services such as:

  • DoorDash
  • Uber Eats

Your order is also subject to the terms and privacy policies of that platform.

We are not responsible for:

  • Third-party delivery delays
  • Driver conduct
  • Platform service fees
  • Platform data practices

Refunds for third-party orders must be requested directly through the platform used.

Reservations

Hakata Ramen House operates on a first-come, first-served basis.

We do not accept reservations at this time.

Seating is available based on current capacity and availability. During peak hours, guests may experience wait times.

For large parties, please contact us at (847) 461-3530 to check availability and wait time expectations.

We appreciate your understanding and look forward to serving you.

SMS & Marketing Communications (TCPA Compliance)

By providing your phone number and opting into SMS communications, you:

  • Consent to receive automated marketing and transactional text messages from Hakata Ramen House.
  • Understand that consent is not required to make a purchase.
  • Acknowledge that message and data rates may apply.
  • Understand message frequency may vary.

You may opt out at any time by replying:

  • STOP – to unsubscribe
  • HELP – for assistance

We comply with the Telephone Consumer Protection Act (TCPA).

Alcohol Policy

Hakata Ramen House does not sell or serve alcoholic beverages.

Alcohol is not available for purchase through our website, in-store, or via delivery services.

Outside alcohol is not permitted on the premises unless otherwise required by applicable Illinois law.

Intellectual Property

All website content, including text, logos, images, menu descriptions, and branding, is the property of Hakata Ramen House and may not be copied, reproduced, or distributed without written permission.

Disclaimer of Warranties

The website and services are provided "as is" and "as available" without warranties of any kind, express or implied.

We do not guarantee that:

  • The website will be uninterrupted or error-free
  • All menu items will always be available
  • Delivery times will be exact

Limitation of Liability

To the fullest extent permitted under Illinois law, Hakata Ramen House shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Delivery delays caused by third parties
  • Loss resulting from inaccurate information provided by customers
  • Temporary website outages

Indemnification

You agree to indemnify and hold harmless Hakata Ramen House, its owners, employees, and affiliates from any claims arising out of:

  • Your misuse of the website
  • Your violation of these Terms
  • Your violation of applicable laws

Governing Law

These Terms are governed by the laws of the State of Illinois.

Any disputes shall be resolved in the state or federal courts located in Cook County, Illinois, and you consent to jurisdiction in those courts.

Changes to These Terms

We may update these Terms from time to time. Updates will be posted with a revised effective date.

Continued use of the website after changes constitutes acceptance of the updated Terms.

Contact Information

If you have questions about these Terms, please contact:

Hakata Ramen House
1865 Tower Drive
Glenview IL 60026
Email: emfgroupllc2024@gmail.com
Phone: (847) 461-3530